Terms and conditions

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TERMS AND CONDITIONS

OF THE ONLINE STORE „GALOP SMAKU”

§ 1 General provisions

These Terms and Conditions set out the rules for using the online store: https://galopsmaku.pl/pl/ and for the provision of catering services by Workin sp. z o. o. with its registered office in Warsaw, at ul. Senatorska 2, 00-075, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw in Warsaw, XII Commercial Division of the National Court Register (KRS) under number KRS 0000623827, NIP 5223065571, REGON 364736041, BDO 000653842.

1. These Terms and Conditions shall apply from 08.07.2026 until further notice, provided that:
   1. amendments to the Terms and Conditions shall enter into force no earlier than 3 days after they are published on the website https://galopsmaku.pl/pl/;
   2. an amendment to the Terms and Conditions shall not affect the sale conditions of the services offered nor the conditions of promotional campaigns concerning orders submitted before the date such amendment enters into force.
2. These Terms and Conditions replace the Terms and Conditions dated 22.09.2025.

§ 2 Definitions

§ 3 Catering boxes

1. The information contained on the Website concerning catering boxes does not constitute an offer by Workin within the meaning of the provisions of the Civil Code, but merely an invitation for the Client to submit offers to enter into an Agreement.
2. By placing an Order, the Client submits an offer to purchase the given catering box(es), on the terms set out in the Terms and Conditions.
3. Workin provides on the Website information about individual catering boxes, in particular information about ingredients, including ingredients that may cause allergies or intolerance reactions.
4. Given that the catering boxes contain food products, after delivery they should be stored under appropriate conditions.
5. Workin reserves that, because catering boxes are prepared by hand each time, the actual appearance and composition of the catering boxes may differ slightly from that shown in the photographs posted on the Website.
6. Workin may make an insignificant substitution of an ingredient only where it does not affect the declared allergens, dietary characteristics, or material properties of the subject matter of the Order. If a substitution could affect an allergen, diet, or material characteristic of the subject matter of the Order, Workin will inform the Client before fulfilling the order and obtain the Client's acceptance.

§ 4 Price

1. Prices given on the Website are gross prices expressed in Polish zloty and include VAT at the applicable rate.
2. Prices given on the Website do not include any delivery costs. The delivery cost, where applicable, is added when placing the order depending on the distance to the delivery location and the chosen delivery time.
3. If the Client chooses delivery of the Order, the Client is obliged to cover the delivery costs on the terms set out in § 5(5) of these Terms and Conditions.
4. Workin reserves the right to change the prices given on the Website, to conduct and cancel promotional campaigns, or to introduce changes to them. Changes introduced may not affect the validity or manner of performance of Orders placed earlier.

§ 5 Placing orders

1. The Client may place an order by phone at: 609771181, by e-mail at: info@galopsmaku.pl, or through the Website by completing the form available there. Workin accepts orders:
   1. by phone and e-mail – from Monday to Saturday, between 8:00 a.m. and 6:00 p.m., excluding public holidays and statutory days off work;
   2. through the Website – every day.
2. In order to conclude the Agreement, the Client is required to provide Workin with the following information:
   1. the choice of the catering box(es);
   2. the choice of the date(s) for fulfilment of the order from among the available dates (several dates may be reserved within a single order);
   3. information on the method of collecting the Order, and, if the Order is to be delivered by Workin or an entity providing delivery services on behalf of Workin, the delivery address;
   4. the Client's first and last name or company name;
   5. the Client's residential/registered address and the Order's delivery address, if different from the Client's residential/registered address;
   6. the Client's phone number;
   7. the Client's e-mail address;
   8. invoicing details, if the Client wishes to receive an invoice.
3. The Client is required to provide true data as referred to in § 5(2)(d)-(h) above. If Workin determines, or suspects, that the data provided is untrue, Workin reserves the right to refuse to fulfil the Order. Workin reserves the right to additionally verify the data provided by the Client at the stage of placing the Order.
4. In order to conclude the Agreement, it is necessary to accept the content of these Terms and Conditions and to give the required consents to the processing of personal data.
5. Before the Agreement is concluded, the Client is required to pay Workin the full price and delivery costs. Where the Agreement is concluded through the Website, payment is made using the payment methods indicated in § 9(1) below; where the Agreement is concluded by phone or e-mail, Workin will provide the Client with a bank account number to which the funds should be transferred. The moment of payment is deemed to be the moment such payment is received by Workin.
6. By placing the Order and making the payment referred to in § 5(5) above, the Client submits an offer to Workin to conclude the Agreement. Following the placing of the Order in accordance with the procedure described above, the Client will promptly receive, by electronic means to the e-mail address provided when placing the Order, confirmation of the submission and acceptance of the Order for fulfilment. An automatic acknowledgement of receipt of the Order does not constitute acceptance of the offer. Workin may accept the offer, refuse to accept it, or propose to the Client a change to the terms of the Order, in particular a change to the date, scope of the Order, ingredients, method of collection, or delivery cost. Notification of the acceptance of the Order for fulfilment constitutes Workin's statement of acceptance of the above-mentioned offer, and the Agreement is concluded upon the Client's receipt of such notification.
7. The Client has the right to change the Order on the following terms:
   1. the change may cover: the delivery address and method (provided the Order has not already been handed over for delivery and is not "on its way" to the Client) and a change to the date of Order fulfilment, subject to date availability;
   2. the Order may be changed by contacting the e-mail address indicated in paragraph 1 above or by phone at the number indicated in paragraph 1 above.
8. The change to the Order described in paragraph 7 above may result in a change to the price and delivery costs.
9. If the Client's offer is refused, Workin will promptly refund the Client all payments received, including the delivery cost, using the same payment method used by the Client, unless the Client expressly agrees to a different method of refund.

§ 6 Order fulfilment

1. Workin fulfils Orders within the timeframe indicated in the Agreement, whereby:
   1. the earliest possible delivery time for the Order is 7:00 a.m.;
   2. the latest possible delivery time for the Order is 10:00 p.m.;
   3. the availability of dates for fulfilment and delivery of the Order depends on a number of factors, including in particular the number of Orders accepted by Workin.
2. If circumstances arise that fully or temporarily prevent the fulfilment of a placed Order, Workin has the right to suspend fulfilment of the Order. Workin undertakes to promptly notify the Client of such a situation by e-mail to the address provided when placing the Order.
3. If some or all of the ordered products turn out to be unavailable, Workin will promptly inform the Client by e-mail; upon receiving such information, the Client is required to promptly submit to Workin a statement regarding:
   1. cancellation of the Order; or
   2. instructing Workin to fulfil the incomplete Order, i.e. without the missing products; or
   3. agreement to a longer waiting time for fulfilment of the Order; or
   4. the choice of a different product in place of the missing one.
   Until such statement is received, Workin is entitled to suspend fulfilment of the Order.

§ 7 Delivery

1. Personal collection of the ordered products is possible between 7:00 a.m. and 10:00 p.m. at the address: Workin sp. z o.o., ul. Senatorska 2, 00-075 Warsaw, Workin Cafe, 1st floor, entrance A or entrance B between 6:00 p.m. and 8:00 a.m. or on weekends, subject to the provisions of § 6 of these Terms and Conditions.
2. The Order may also be delivered to the Client by Workin or a third party acting on its behalf, provided that the Client declared such a method of collection when placing the Order.
3. Delivery of Orders is carried out within Warsaw and the neighbouring localities directly bordering Warsaw. Orders are delivered in the manner and to the place indicated by the Client when placing the Order.
4. Delivery is carried out each time within the timeframes specified in the Order, subject to the remaining provisions of these Terms and Conditions, in particular § 6 above.
5. The delivery time of the Order may change due to the fulfilment of other Orders, in particular their order of priority, or due to traffic difficulties.
6. An Order with personal collection is ready for collection on the date and at the time specified in the Agreement and agreed at the stage of placing the Order. Failure by the Client to collect the Order at the place and within the time specified at the stage of placing the Order does not release the Client from the obligation to pay the price and delivery costs.
7. Upon delivery of the product, the Client is required to inspect it for conformity with the order. Failure to inspect the product does not limit the Consumer-Client's rights arising from the lack of conformity of the goods with the agreement.
8. Depending on the choice made by the Client when placing the Order, Workin will enclose a receipt or a VAT invoice with the shipment of the ordered product.

§ 8 Technical requirements

1. In order to place an Order through the Website, the Client is required to have:
   1. an end device (computer/phone/tablet) with internet access;
   2. access to e-mail.
2. The Client is obliged to use the Website in a manner consistent with the law, good practice, and with respect for the personal rights and interests of third parties and of Workin.
3. The Client is prohibited from providing Workin with content of an unlawful nature.
4. The Client bears full liability for the consequences of providing incorrect data when placing an Order.
5. Workin has the right to introduce a temporary break in the operation of the Website (in whole or in part) that is necessary for technical reasons, e.g. in connection with maintenance, modifications, or repairs being carried out.
6. To the fullest extent permitted by law, Workin is not liable for disruptions, including breaks, in the functioning of the Website through which an order may be placed, caused by force majeure, unlawful actions of third parties, or its incompatibility with the Client's technical infrastructure.

§ 9 Payments

1. Workin enables payment for the Order in advance, using electronic means of payment, via one of the following methods:
   1. through the "Przelewy24" service,
   2. through the "PayPal" service,
   3. by traditional bank transfer.
2. The moment of payment is deemed to be the moment the Client successfully completes the payment in the manner described in paragraph 1 above. The authorization of credit cards and settlement of payments is handled by an external entity through a direct connection with the server of the card payment processing agent.

§ 10 Right of withdrawal

1. Pursuant to Article 38(1)(4)-(5) of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2023, item 2759, hereinafter the "Act"), the Consumer-Client is not entitled to the right of withdrawal from the agreement referred to in Article 27 of the Act, given that:
   1. the products contained in the ordered catering boxes are perishable or have a short shelf life,
   2. they are delivered in sealed packaging which, once opened after delivery, cannot be returned for health and hygiene reasons.
2. Workin does not accept any shipments or returns of goods sent cash-on-delivery.

§ 11 Personal data protection

1. Workin is the controller of Clients' personal data.
2. Clients' personal data is treated as confidential information and is used solely for the purposes of concluding and performing the Agreement, including communication between the Client and Workin.
3. If the Client gives additional consent, personal data will be processed by Workin for the purpose of informing the Client about new promotions and services.
4. The Client has the right to access their personal data, to correct it, and to request its deletion.
5. Detailed information on personal data protection is set out in the Information Card, which is provided to the Client each time before the Agreement is concluded.

§ 12 Complaints

1. Complaints may be submitted to Workin in writing to Workin's registered office address or by e-mail to: info@galopsmaku.pl.
2. In the complaint, the Client is required to specify in detail their details and the subject matter of the complaint.
3. Workin will process the complaint within 14 days of its receipt. The response to the complaint will be sent to the Client in the same form as the complaint.
4. If, as a result of the review of the complaint, a refund of funds to the Client becomes necessary, such refund will be made in the same manner in which the payments were originally made to Workin.

§ 13 Liability

1. Workin is obliged to deliver to Clients the subject matter of the Agreement in conformity with the Agreement.
2. Workin is liable to the Consumer-Client for the lack of conformity of the subject matter of the Agreement with the Agreement on the terms set out in the generally applicable provisions of law.
3. In the case of Agreements concluded with Clients who are not Consumer-Clients, liability under warranty for defects in the subject matter of the Agreement is excluded pursuant to Article 558 § 1 of the Civil Code.
4. Workin is not liable for non-performance or improper performance of the Agreement if caused by circumstances of a force majeure nature.
5. Workin is not liable for non-performance or improper performance of obligations under the Agreement to the extent caused by the Client's failure to fulfil their own obligations.

§ 14 Amicable dispute resolution

1. After completion of the complaint procedure referred to in § 13 of these Terms and Conditions, the Consumer-Client has the right to make use of out-of-court methods of handling complaints and pursuing claims.
2. Detailed information regarding the possibility for the Consumer-Client to make use of out-of-court methods of handling complaints and pursuing claims, and the rules of access to such procedures, is available at the offices and websites of:
   1. poviat (municipal) consumer ombudsmen,
   2. social organizations whose statutory tasks include consumer protection,
   3. Provincial Inspectorates of Trade Inspection, and
   4. the website of the Office of Competition and Consumer Protection (UOKiK): https://www.uokik.gov.pl/.
3. The Consumer-Client has, for example, the following options for making use of out-of-court methods of handling complaints and pursuing claims:
   1. the Consumer-Client is entitled to apply for a resolution of a dispute arising from the Agreement to the permanent amicable consumer court operating at the Trade Inspection, as referred to in Article 37 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2024, item 312);
   2. the Consumer-Client is entitled to apply for the initiation of mediation proceedings for the amicable resolution of a dispute between the Consumer-Client and Workin to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on the Trade Inspection (Journal of Laws of 2024, item 312);
   3. the Consumer-Client may obtain free assistance in resolving a dispute between themselves and Workin, including by using the free assistance of the poviat (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).

§ 15 Final provisions

1. Disputes arising from the Agreement between Workin and a Consumer-Client shall be resolved by the courts having jurisdiction in accordance with the provisions of the Code of Civil Procedure.
2. Disputes arising from the Agreement between Workin and a Client other than a Consumer-Client shall be resolved by the court having jurisdiction over Workin's registered office.
3. In matters not regulated by these Terms and Conditions, the provisions of the Agreement shall apply, and thereafter the provisions of the Civil Code, the Act on the Provision of Electronic Services, the Act on Consumer Rights, and other relevant provisions of Polish law.
4. The provisions of these Terms and Conditions relating to the Consumer-Client shall also apply to a Client who is an entrepreneur with consumer rights.
5. Workin reserves the right to amend these Terms and Conditions on the terms set out in § 1(2) above.